Shipping within the US
The shipping fees calculated on our website are reflective of insurance being applied to the shipment of your order in addition to the carrier's freight charge. This means that your unit is protected during transit with BuyBoatFridges.com. The LTL Freight shipping fees provided at checkout are based upon the location of your delivery address, along with the size and weight of your unit once packaged for shipment.
International Shipping
If your shipping address is located outside of the US, additional tax duties beyond our control may apply to collect your order upon delivery. Please be advised that shipping charges displayed on our website DO NOT INCLUDE customs, duties, or brokerage and import fees. Since these additional duties are unforeseen and unassociated with BuyBoatFridges.com, it's the recipient's responsibility to pay all applicable duties, taxes and brokerage fees that may apply upon the delivery and/or collection of your order.
International shipping fees provided are only an estimate. You will be notified if the actual shipping cost exceeds the estimated shipping cost. We will never charge an increased shipping fee without your consent!
Returns
A 25% RESTOCKING FEE WILL BE APPLIED TO ALL RETURNS. Returns made within 30 days of the purchase date will be refunded to the original form of payment. Any returns initiated beyond 30 days of purchase will not be accepted. NO EXCEPTIONS. We reserve the right to refuse returns or assess additional fees at our discretion, if the merchandise is not in the original packaging and ready-to-be-sold condition.
If you need to return an item, please Contact Us with your order number and details about the item. We will respond with instructions on how to return the item(s). The original shipping cost will not be refunded when initiating a return and the return shipping cost will be the sole responsibility of the customer. Please ensure the item(s) are returned in its original packaging and properly secured for return shipment. Insurance MUST be applied to your return and tracking information of your return must be supplied to Buy Boat Fridges via email at hello@buyboatfridges.com
Damages
We thoroughly inspect each item(s) prior to shipment to ensure and guarantee that the item(s) is free of any cosmetic damages and/or missing parts. While we take extra measures to ensure safe and secure shipment of your product, issues during shipment - while rare - are possible.
Upon receiving shipments from Buy Boat Fridges and our partner shipping carriers, it is critical that you IMMEDIATELY inspect the package for damage PRIOR to signing for it and before accepting delivery from the carrier. If any damage is present, it MUST be noted on the carrier's slip and reported to Buy Boat Fridges IMMEDIATELY. If damage is discovered after accepting a shipment, it MUST be reported to BuyBoatFridges.com within 72 hours of the delivery. In the event that damage is reported beyond 72 hours of delivery, Buy Boat Fridges will not accept any responsibility in replacing and/or further servicing your order.
It is imperative that you document the damage(s), this means photos of the exterior of the box MUST be supplied along with photos of the visible damage(s). It is crucial that ALL packaging- the bubble wrap, the box and pallet be saved, as required by the insurance company to file and successfully submit a claim of damage.
We will replace defective products with an exchange for the same model and style ONLY.
If your parcel is left without a signature and damage is found, please contact us within 48 hours at (305) 999-5579 or via email at hello@buyboatfridges.com. Your package should be unopened, unused and remain in the condition in which it was delivered until you successfully report a claim with buyboatfridges.com.
Return - Serial Number Policy
On all returns, serial numbers must match with serial number of product originally shipped and will undergo inspection; if serial numbers are not matching, a refund will not be issued.
